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We are excited to Welcome
Andrew Rogers, General Manager of The Ritz-Carlton, Denver
as our Guest Speaker speaking on
Legendary Service at The Ritz-Carlton!
Tuesday, February 23, 2010
11:00am-1:30pm
The Ritz-Carlton, Denver
1881 Curtis Street
303-312-3800
11:00-11:45am :Registration and Networking
12:00-1:30pm :Presentation and Plated Lunch
Discounted Valet Parking Charge of $10 Per Car
Will Be Available at The Ritz-Carlton, Denver
Registration Fees:
This is the perfect meeting to bring your employees and staff members!
$35 Members (employees & co-workers of members)
$55 Non-members
$25 Student Members
(For registration after February 18th, add $10 to your registration fee)
2010 is a new year and it is time to change our focus!
It is no longer good enough to just get the business
but we also need to
keep our customers coming back!
Presentation Topic:
Andrew Rogers, general manager of The Ritz-Carlton, Denver, is delighted to present how The
Ritz-Carlton Hotel Company's philosophy and core values have translated into renowned legendary service - globally. And service is what keeps your customers coming back!
His benchmarked presentation will highlight methods of discovering how to engage customer loyalty, measure results, and retain the best talent in a service economy - all key elements necessary
to create a corporate culture of excellence. Whether you work for a large company or you are a small business owner!
Learning Objective:
Here are just a few things you will learn during Andrew's presentation.
- The Importance of Reinforcing the Company Culture Every Day
- Loyal Customers DO Spend More Money
- The Role of Leadership in Driving Service Excellence
- Why Every Company Should Have a Written Service Strategy
Our Speaker:
Andrew Rogers
At the helm of Denver's Ritz-Carlton for less than one year from The Ritz-Carlton, Kapalua, Andrew Rogers has already been highly visible in several community affairs. Prior to Hawaii, he served as resort manager for The Ritz-Carlton Club, St. Thomas, a fractional ownership resort facility. Rogers boasts more than 16 years of experience in the hospitality industry, offering an innovative approach with a focus on The Ritz-Carlton philosophy, pre-openings, leadership development, customer relations and financial management. Rogers has been with The Ritz-Carlton Hotel Company since 1999, where he began as director of golf operations for The Ritz-Carlton, Rose Hall, Jamaica.
TO REGISTER, PLEASE VISIT: www.isesdenver.com
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